Shipping Policy

**Shipping and Returns Policy**

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Thank you for shopping at ProToolsNow.com. We are committed to providing you with the best products and service possible. Please review our shipping and returns policy below:

1. **Shipping Information:**

   1.  **Processing Time:** Orders are typically processed and shipped within 1-2 business days after payment is received, excluding weekends and holidays.

   2.  **Shipping Methods:** We offer various shipping methods, including standard ground shipping, expedited shipping, and international shipping options. Shipping costs and delivery times may vary depending on the shipping method selected and the destination.

   3.  **Shipping Rates:** Shipping rates are calculated based on the weight of the package, the shipping method selected, and the destination address. You can view the shipping rates during the checkout process before completing your order.

   4.  **Tracking Information:** Once your order has been shipped, you will receive a shipping confirmation email with tracking information, allowing you to track the status of your package.

   5. **Shipping Restrictions:** Please note that certain products may be subject to shipping restrictions due to size, weight, or regulatory requirements. We do not ship to PO boxes or APO/FPO addresses.

   6.  **International Shipping:** For international orders, please be aware that additional customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the shipping cost.

2. **Returns and Exchanges:**

   1.  **Return Eligibility:** We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, you may return the item(s) within 30 days of receipt for a refund or exchange, subject to the terms and conditions below:

   2.  **Return Process:** To initiate a return, please contact our customer service team at [Customer Service Email] to request a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.

   3.  **Return Conditions:** 

      1.    - Items must be returned in their original condition, unused, and in the original packaging.

      2.    - Returns must include all accessories, manuals, and documentation included with the original shipment.

      3.    - Shipping charges are non-refundable, and customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

3. **Refunds:** Refunds will be issued to the original form of payment within 7-10 business days after we receive the returned item(s) and verify their condition. Please note that refunds may take additional time to reflect on your credit card statement, depending on your financial institution.

4.  **Exchanges:** If you would like to exchange an item for a different size, color, or model, please contact our customer service team to arrange for an exchange. Exchanges are subject to product availability.

5.  **Damaged or Defective Items:** If you receive a damaged or defective item, please contact us immediately upon receipt, and we will arrange for a replacement or refund as appropriate.

6. **Contact Us:**

7. If you have any questions or concerns about our shipping and returns policy, please contact our customer service team at info@ProToolsNow.com.

 

​Thank you for choosing ProToolsNow.com for your shopping needs. We appreciate your business!